LEHMAN COLLEGE, CONTINUING EDUCATION, Bronx, NY
Computer Information Technology Program Coordinator
10/17 – Present
For each academic year semester, I am responsible for planning, developing, and scheduling workshops and certificate program classes. This includes recruiting, hiring, supervising, and evaluating faculty, advising students, and developing marketing strategies to increase enrollment.
LIFE’S DIGITAL BITS, Bronx, NY
01/12 – Present
My life’s mission is to help people use technology to enhance, enrich, and empower their lives. I created Life’s Digital Bits (LDB) to do that. LDB’s purpose is to provide expert training and coaching to help non-tech people become tech savvy. My goal is to help people learn the tech skills they need to become and stay marketable in today’s digital world. LDB is that resource, ensuring that everyday people are able to keep up and thrive.
THE COLLEGE BOARD, New York, NY
Director of Professional Development, Associate Director, Assistant Director, Technical Training Specialist
02/05 – 06/17
I was responsible for managing the professional development of the organization’s 1500 employees nationwide and in Puerto Rico. This included working with division and departments leads to align internal training with business needs, developing the training plan and/or program, sourcing the training and resources, and ensuring follow up support for the trainees. As well as managing the approval and funding of any external training requested by employees. This also included the responsibility for strategizing easy and timely access to all our learning and development resources with our internal and external learning systems. I also partnered with our corporate service departments in developing and distributing org-wide training initiatives.
In the past, I was the go-to person for technology training and communication. My ability to explain technology in simple English terms and my strong customer orientation has made me valued as a technology trainer and sought after for communicating the rollout of new technologies. I have been a part of the successful upgrades of Microsoft Office and Windows, the switchover of our Finance and Data systems, as well as the introduction of Instant Messaging and Desktop Video software. Each time I partnered with IT and internal departments to ensure that all communication and training are clear and efficient.
SAINT PHILIP NERI SCHOOL, Bronx, NY
08/03 – 6/04
As the school librarian, I reinstituted the school’s library which had not been used for numerous years. This included relocating the library from the basement to the first floor, developing a tracking system for loaning books, creating a Microsoft Access database for implementing the system as well as for searching for books and analyzing the needs of the school for discarding old books and purchasing new ones. In addition, I provided Information Literacy instruction to students in the 6th and 7th grade and organized and marketed themed library days.
THE BOYS’ CLUB OF NEW YORK, JEFFERSON PARK CLUBHOUSE, New York, NY
Information Technology Instructor
02/01 – 03/04
I worked with the clubhouse’s Educational Director to transform their computer offerings into the clubhouse’s very first Technology Center Program. The program included training curricula for teaching young men aged six to twenty in computer hardware, software, and web design. I was responsible for the maintaining the computers in the lab including software updates, hardware upgrades, purchasing of equipment, and inventory. I also provided training and technical support to various other departments in the clubhouse.
THE CITY COLLEGE OF NEW YORK, SEEK TUTORIAL CENTER, New York, NY
05/00 – 07/02
I was responsible for coordinating the tutoring of the students in the SEEK program by matching students with tutors by subject and level, recruiting new tutors, and reporting progress and attendance to Student Counselors. In addition, I supervised a staff of twenty-five tutors overseeing their attendance and paperwork and escalating major problems to the Center Director. To facilitate the management of the tutoring, I also developed an Access database to coordinate the tutoring schedules of the students and tutors.
COLLEGE BOUND JUNIOR BOWLERS, Yonkers, NY
Certified Level II USA Junior Olympic Coach
09/12 – Present
The College Bound Junior Bowlers is a local bowling league in the city of Yonkers. There, I coach youth from ages 4-20 in the sport of bowling. I also assist the head coach with the weekly league administration and manage the league’s social media and web presence.
TRIBORO YOUTH BOWLING ASSOCIATION, Bronx, NY
Vice President and Tournament Director
05/06 – 8/15
The Triboro Youth Bowling Association is the local youth chapter of the United States Bowling Congress and serves the youth bowling programs of the Bronx and Manhattan. I was the liaison between the bowling programs and the Board of Directors on issues of bowling rules and tournament policies. As the Tournament Director, I was responsible for the planning, setup, logistics, running, and results tallying of the association’s tournaments.
VAN NEST LANES JUNIOR BOWLING LEAGUE, Bronx, NY
Certified Level II USA Junior Olympic Coach
09/01 – 05/12
I instructed younger children and coached older children in the sport of bowling while I assisted the league director in record keeping and league management duties.
Technology Skills and Certifications
Windows 7, Windows 8.1, and Windows 10; Android and Windows Phone
Microsoft Office Suite 2007-2016: Access, Word, Excel, PowerPoint, OneNote, Outlook, OneDrive, Publisher, and SharePoint; Google Application Suite: Sheets, Slides, Docs, Keep, Gmail, Drive, Hangouts; Adobe Acrobat Professional; Dropbox; Internet Explorer, Microsoft Edge, Firefox, and Google Chrome
Adobe Captivate; Articulate Presenter, Storyline, and Replay; iSpring Pro Suite; WebEx Meeting and Training Center; Zoom
Adobe Photoshop, Dreamweaver, and InDesign; WordPress, HTML 5, and CSS 3; SnagIt, Canva
Extensive Windows hardware troubleshooting and repair, intermediate networking and basic server knowledge
Microsoft Office Master Instructor
Microsoft Office Master Level Specialist
NEW YORK INSTITUTE OF TECHNOLOGY, New York, NY
Masters of Science in Instructional Technology
THE CITY COLLEGE OF THE CITY UNIVERSITY OF NEW YORK, New York, NY
Bachelor of Arts in New Media and Electronic Design